Windows 10 Touchpad Scrolling Problems - FIXED!

Fix the Touchpad 2 Finger Scroll Issue (Asus, Acer, Dell, HP…)

Along with lots of other ASUS laptop owners, I started having problems with my touchpads 2 finger scroll after updating to Windows 10.
I read on forums that some laptops from other companies like Lenovo, Acer, Toshiba, Dell, HP did also have the same kind of touchpad scrolling problem.

I tried to solve it by installing different ASUS touchpad drivers, messing around with config files and such, nothing worked. But then I found a solution that worked perfectly for me at least.

This fix didn’t work on all laptops but it’s worth a try!

Windows 10 Touchpad Scrolling Problems - FIXED!
The laptop I’m using is a ASUS ZenBook Pro UX501JW. I believe the ASUS ZenBook N501JW will work with this solution too.
If you’re having problems with the touchpad 2 finger scrolling but have another laptop model, I still think you should test this solution anyway.

(You’re following this tutorial on your own risk as always. Create a Restore Point.).

Lets start with Step #1.

Download these drivers from Microsoft:
http://download.windowsupdate.com/c/msdownload/update/driver/drvs/2017/10/28775d92-bef5-48b3-a467-ac2bd18c0bac_e904792fef3ebfa8201af9bde1dca8876b067750.cab

Now you have to extract the content in the the CAB-file.
You can use 7-Zip for example or Windows builtin tools like the Command Promt or PowerShell to extract the CAB-file.

You need to run this command in the same folder as the CAB-file:
expand 28775d92-bef5-48b3-a467-ac2bd18c0bac_e904792fef3ebfa8201af9bde1dca8876b067750.cab -F:* C:\NewFolder123

(The “-F:*” stands for extracting all the files! Change the C:\NewFolder123 path to a folder you’ve created before running the command.)

Hopefully you have that folder filled with lots of files and some folders by now.

Step #2 – Uninstall the old Asus Touchpad Software & Drivers.

Open the “Device Manager”. Click on “Mice and other pointing devices” and uninstall the “Asus Precision Touchpad”.
(It might be called something else with the word “touchpad” or “Asus”. Just look around.)

Also uninstall the “ASUS Smart Gesture (Touchpad Driver)” if you have that installed.
I also uninstalled the “ATKPackage (ATKACPI driver and hotkey-related utilities)”, but I don’t know if this is necessary.

Step #3 – Install the New Drivers.

Rightclick and choose “Update drivers” on the touchpad you just uninstalled drivers for in the “Device Manager”.

Click on “Browse my computer for driver software.”. Then browse to the folder where you extracted the content from the CAB-file.
Select ETD.inf. If you cant see it, try typing “ETD.inf” in the filename textfield and press enter.

Let it install the drivers and then restart your PC.
Your mouse may not function that well yet, if it does, then just skip the next step.

Step #4 – Install the ELAN Miniport PTP Driver.

Some people have the touchpad working fine again after a reboot but I had to go into “Device Manager” again and then look under “Mice and other devices”, also under the “Human Interface Devices” and then update the driver for something with the word “Miniport…..”. (Cant remember the exact name but it had a small “yellow warning-icon” on it).
Rightclick on it, update drivers, click on “Browse my computer for driver software.”, browse to the same directory as before and choose the file “ETDMiniPTP.inf”.

Restart your PC.

Hopefully you’ll have it working by now.
If you want the scrolling the other way around, just change it in Windows 10 mouse settings.

I hope this small tutorial helped solving your touchpad scrolling issues.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.